Going to the dentist is hard enough. From taking time off work to scheduling follow-up appointments, the last thing you need to worry about is the status of your benefit claim. But, what is a dental claim?
Here’s what you need to know about navigating your claim:
1. Know YOUR COVERAGE
A claim is the formal payment request submitted by your dental care provider to us. We then determine how much of the claim is covered by your plan. Avoid surprises by learning about your benefits before you go to the dentist.
If you have questions about your plan specifics, contact us today.
2. ACCESS YOUR CLAIM
You can access claim information using any one of the following methods:
- Sign in to your secure subscriber account at to manage your benefit plan from the comfort of your own home.
- Call our customer service lineat 1-800-955-2030 or fill in a form on our website to have a customer service representative contact you.
- Download our Mobile App(iTunes or Google Play) to conveniently access your claims 24/7, right in the palm of your hand. In addition, our app now has a cost estimator tool that can give you an idea of what your visit may cost before you go.
3. UNDERSTAND YOUR CLAIM
You don’t have to be fluent in insurance lingo to understand your claim! We break down your claim to include: the costs of your treatment, what your plan covers, and how much you may owe after coverage.
Don’t have dental insurance? View individual plans on our website.